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NOTICE - Water Meter Readings

Posted on: October 27, 2023 - 3:45pm
Water Meter Reading Notice

Attention all Borough of North Caldwell Homeowners and Property Owners: 

In line with prior communications, the Borough of North Caldwell has commenced a borough wide water meter replacement project requiring all water meters to be replaced. Meter replacement is mandatory for all water customers. These new meters will ensure accurate and equitable water billing for our customers by automating meter reading.

New meters have been installed in nearly half of properties throughout the Borough and the remaining installations are intended to be completed before the end of the calendar year.

There will be a transition period as we await the installation of the radio frequency antennas that will complete the new remote reading transition. During this transition period, please note the following:

  • If your property still utilizes an OLD meter, please continue to read the meter quarterly and submit the reading cards to the Water Department.  Billing will be based on actual usage if readings are submitted.  Billing will be estimated if readings are not submitted.  *As usual, penalties will be incurred for properties that do not submit readings for more than three (3) consecutive quarters.
  • If your property has had a new meter installed, you do not need to submit the hard copy meter reading or enter your water reading online.  Actual water usage from the old meter has been posted to your account for billing calculation.  Water usage from the new meters will be estimated until the remote transmissions go live, at which time actual usage will be captured remotely.  *Once new meters are installed, penalties will not be incurred for non-submission of actual readings.

If you have not already scheduled your meter replacement, please contact MeterTek Utility Services Monday through Friday between 8:00am and 4:30pm at 1-800-717-0974.  You may also request an appointment by email at appointments@metertek.net or by visiting www.metertek.net.

If you have any questions, please call the Water Clerk at 973-228-6410, x-103.