Refund & Transfer Policy

REFUND POLICY
 

  • The North Caldwell Recreation Department reserves the right to cancel, postpone, or combine programs.
  • Every effort will be made to notify participants if a program has been cancelled, changed, or relocated due to space availability. Programs are subject to change in personnel. The Recreation Department does not confirm program registrations.
  • Full refunds will be granted if a class or program is cancelled due to insufficient enrollment or is cancelled by the recreation department.
  • No cancellation fee will be assessed to programs cancelled by the recreation department.
  • We cannot issue refunds for trips, special events, or ticketed events unless someone is on a waiting list for said event and we are able to fill your spot. If this occurs, a 10% cancellation fee will be assessed.
  • Refunds are not offered to registrants after the start of a class or program. Please note: If you do not show up for a program or class, we cannot give you credit and allow you to participate in the next session. You must register again and pay the full price.
  • Once you have registered for a program, you are responsible for payment whether you attend or not. ALL REGISTRATIONS are final.
  • There may be times when classes may be cancelled due to weather, facility shut down, etc. Every attempt will be made to reschedule a cancelled activity and participants will be notified.  However, if we are unable to make up the class, there will be no refund arranged in this case.
  • North Caldwell Recreation Department reserves the right to review refund procedures and administer refunds in the best interest of the participants and generally approved accounting procedures.
  • Some charges and cancellation dates may vary with special noted classes.

PROGRAM TRANSFER POLICY
 

  • If space allows participants will be permitted to switch/transfer to another class or program.
  • A $10.00 processing fee will be assessed and must be paid when requesting the transfer.
  • Should the program the participant is transferring into have a higher fee, he/she will be expected to remit the transfer fee and the difference prior to attending the program.
  • PLEASE MAKE SURE THAT YOU ARE ABLE TO PARTICIPATE IN A CLASS, PROGRAM OR ACTIVITY BEFORE YOU REGISTER!